| Q: |
What
if my server goes down and I can't get to the colocation facility? |
| A: |
We offer remote options so you can always manage your server, including
remote power switches and remote KVM (keyboard, video, and mouse)
so you can administer your server at the BIOS level in the event
of a system crash. You can also contact support via our online
trouble ticketing system, support e-mail, or phone and we’ll
reboot you. Support contact details are available when you
login into your MySpider Account. |
| |
|
| Q: |
Who do
I contact if I need to add IP addresses, a redundant Ethernet
port, or procure additional space? |
| A: |
E-mail us at support@spiderhost.com. We’re
more than happy to help! |
| |
|
| Q: |
Does
Spiderhost provide monitoring for colocation services? |
| A: |
We offer basic ICMP monitoring for
network connectivity. Detailed port and application monitoring
can be purchased for a small monthly fee. |
| |
|
| Q: |
How long
does it take to provision a cabinet and/or cage? |
| A: |
This takes between 24 and 48 hours,
from order completion until your space is live. |
| |
|
| Q: |
What
are Spiderhost's NOC (Network Operation Center) hours of operation? |
| A: |
Our NOC runs 24/7/365 baby! But
even though it’s running 24 hours a day 7, days a week,
all year round all visits musst be scheduled in advance – except
in rare emergency situations. |
| |
|
| Q: |
Should
I bring my own tools and supplies when I plan on working on my
equipment? |
| A: |
Yes, please do. We naturally
have tools on hand, but they may not be the ones you want or
may be in use. |
| |
|
| Q: |
Can
I bring
in a consultant to the colocation facility? |
| A: |
Definitely, with advance notice
and approval. Please give us 48-hour advance notice and
we’ll be happy to review the request and authorize the
visit. |
| |
|
| Q: |
Is your facility
carrier neutral? |
| A: |
Yes! We offer a variety of
connections from different local and national telecommunication
providers. |
| |
|
| Q: |
Since Spiderhost
has multiple data centers, is it possible to offer a high availability
solution? |
| A: |
Yes. We offer inexpensive
solutions to load balance servers. Additionally we offer
a high availability and fault tolerant solution. |
| |
|
| Q: |
Where are your
data centers located? |
| A: |
In sunny Orlando, Florida! Visit our data center page for details. |
| |
|
| Q: |
Does Spiderhost
offer a burstable colocation package? |
| A: |
Yes – and we utilize 95th
percentile billing. |
