| Q: |
How do I upload my site via FrontPage? |
| A: |
PLEASE NOTE: We've stopped supporting FrontPage due to the fact that Microsoft no longer supports it (officially as of 2006). Additionally, it has been since 2003 since any sort of update to FrontPage and FrontPage extensions, which means they are not up to date with the latest security mandates. That in turn means you could be opening up a security hole with your website by even USING FrontPage Extensions! This is why we highly recommend that you move to different software, or alternatively use FrontPage WITHOUT FrontPage extensions and instead use FrontPage's FTP settings to publish your sites.
If you have FrontPage extensions installed on your site, they SHOULD still operate, but we simply cannot guarantee that it will continue to do so as there are no further updates from Microsoft, and eventually the extensions will not run on modern hardware.
You can publish your web site from a copy on your own computer to your hosting account , or you can edit your web page directly on our server making the changes instantly available without having to publish.
To publish from your computer to our server:
- Open the copy of the web site you have on your computer
- Go to "File" then "Publish Web" on the FrontPage menu
- Type in the web address of your server based site e.g. http://www.yoursite.com
- Click "Publish"
You will be then prompted for your hosting username and the password you assigned when installing Frontpage extensions.
To work on the live version of your site, open the web by going to File --> Open Web menu, and then typing in the web address for your site.
In this scenario, when you create or edit a file, you're editing it directly on the server, and therefore do not need to upload it, as it will already be there. Exercise caution, because if you make a mistake there really is no way to fix it, as the changes are instantly made on the server.
When using this method, we suggest you make a backup copy of your files in case a problem develops. Clients are responsible for maintaining their own backups.
Special note:
We strongly recommend not using FrontPage's FTP feature for uploading - all publishing should be via the http:// publishing option. The reason for this is that we've noticed many clients who are not familiar with the FrontPage FTP feature tend to accidentally delete critical folders or upload to the wrong folders. Using the http:// publishing option ensures that your site will be uploaded to the right folder in your account.
If you need to use FTP, we recommend using a dedicated FTP program |
| |
| Q: |
Do
I need to have or purchase my domain before I set up a Spiderhost
account? |
| A: |
No. If you already have a
domain that’s fine, but if you do not we can register one
for you. |
| |
| Q: |
How long does it take to set up my account and transfer
my domain? |
| A: |
Setting up an account with us is almost
immediate, however if you are transferring a domain that time will
depend on the registrar. Typically it takes 24-48 hours to transfer
a domain name |
| |
| Q: |
How
do I update the pages on my website? |
| A: |
You will upload new files via FTP. Free
FTP programs can be found online. |
| |
|
| Q: |
Does
Spiderhost have any CGI programs that I can use ? |
| A: |
We sure do! Look in the CGI
programs section of your MySpider Account. |
| |
|
| Q: |
Will
I have access to my own cgi-bin directory? |
| A: |
Upon request. |
| |
|
| Q: |
Does
Spiderhost provide Telnet access or shell accounts? |
| A: |
No. |
| |
|
| Q: |
Will
I be able to access my domain name with or without the 'www'
in front? |
| A: |
Yes. |
| |
|
| Q: |
Does
Spiderhost offer web page design services? |
| A: |
Absolutely! Please visit our web
design section for more information. |
| |
|
| Q: |
What
platform or operating system (OS) does Spiderhost use? |
| A: |
We work with all of the major platforms: Linux, Fedora and Windows Server. |
| |
|
| Q: |
Does
Spiderhost offer 24 hour technical support? |
| A: |
Yes we do.
You can open a trouble ticket on our technical
support page,
call us toll-free at (866)spiderhost, or email us at support@spiderhost.com. |
| |
|
| Q: |
Does
Spiderhost provide database solutions? |
| A: |
Absolutely! Please visit our database services page for details. |
| |
|
| Q: |
What
website stats does Spiderhost offer? |
| A: |
We offer basic statistical information
for free. For more detailed specifics you can purchase Urchin.
Visit our web hosting page for more details. |
| |
|
| Q: |
What
is the name of my outgoing mail (SMTP) server? |
| A: |
It’s mail.yourdomain.com,
with yourdomain.com being the domain name that you
transferred to us or registered with us. |
| |
|
| Q: |
What
is the name of my incoming mail (POP/IMAP) server? |
| A: |
It’s mail.yourdomain.com,
with yourdomain.com being the domain name that you transferred
to us or registered with us |
| |
|
| Q: |
Can
I upload files without an FTP client? |
| A: |
Not at this time. |
| |
|
| Q: |
I
already have a domain name. How do I transfer it to you? |
| A: |
Sign up with a shared hosting package
and select the domain transferring option. Because
of certain restrictions you will have to have the domain transferred
to us, which will take
take anywhere from a few hours to a few days, depending on your
current registrar. You will be
notified when the transfer is complete. Before initiating
the transfer be sure to copy your web
files, as there is a chance they will be lost in the process. Once
the domain transfer is complete
you can upload your files to our server. |
| |
|
| Q: |
How do I transfer
files to my website? |
| A: |
Via a FTP program . Free FTP programs can be found
on Google. |
