| Q: |
Do
I need to have or purchase my domain before I set up a Spiderhost
account? |
| A: |
No. If you already have a
domain that’s fine, but if you do not we can register one
for you. |
| |
| Q: |
How long does it take to set up my account and transfer
my domain? |
| A: |
Setting up an account with us is almost
immediate, however if you are transferring a domain that time will
depend on the registrar. Typically it takes 24-48 hours to transfer
a domain name |
| |
| Q: |
How
do I update the pages on my website? |
| A: |
You will upload new files via FTP. Free
FTP programs can be found online.
|
| |
|
| Q: |
Does
Spiderhost have any CGI programs that I can use ? |
| A: |
We sure do! Look in the CGI
programs section of your MySpider Account. |
| |
|
| Q: |
Will
I have access to my own cgi-bin directory? |
| A: |
Upon request. |
| |
|
| Q: |
Does
Spiderhost provide Telnet access or shell accounts? |
| A: |
No. |
| |
|
| Q: |
Will
I be able to access my domain name with or without the 'www'
in front? |
| A: |
Yes. |
| |
|
| Q: |
Does
Spiderhost offer web page design services? |
| A: |
Absolutely! Please visit our web
design section for more information. |
| |
|
| Q: |
What
platform or operating system (OS) does Spiderhost use? |
| A: |
We work with all of the major platforms: Linux, Fedora and Windows Server. |
| |
|
| Q: |
Does
Spiderhost offer 24 hour technical support? |
| A: |
Yes we do.
You can open a trouble ticket on our technical
support page,
call us toll-free at (866)spiderhost, or e-mail us at support@spiderhost.com. |
| |
|
| Q: |
Does
Spiderhost provide database solutions? |
| A: |
Absolutely! Please visit our database services page for details. |
| |
|
| Q: |
What
website stats does Spiderhost offer? |
| A: |
We offer basic statistical information
for free. For more detailed specifics you can purchase Urchin.
Visit our web hosting page for more details. |
| |
|
| Q: |
What
is the name of my outgoing mail (SMTP) server? |
| A: |
It’s mail.yourdomain.com,
with yourdomain.com being the domain name that you
transferred to us or registered with us. |
| |
|
| Q: |
What
is the name of my incoming mail (POP/IMAP) server? |
| A: |
It’s mail.yourdomain.com,
with yourdomain.com being the domain name that you transferred
to us or registered with us
|
| |
|
| Q: |
Can
I upload files without an FTP client? |
| A: |
Not at this time. |
| |
|
| Q: |
I
already have a domain name. How do I transfer it to you? |
| A: |
Sign up with a shared hosting package
and select the domain transferring option. Because
of certain restrictions you will have to have the domain transferred
to us, which will take
take anywhere from a few hours to a few days, depending on your
current registrar. You will be
notified when the transfer is complete. Before initiating
the transfer be sure to copy your web
files, as there is a chance they will be lost in the process. Once
the domain transfer is complete
you can upload your files to our server. |
| |
|
| Q: |
How do I transfer
files to my website? |
| A: |
Via a FTP program . Free FTP programs can be found
on Google. |
