When you visit our web site, our web server collects basic user information about you that includes your ISP's domain, the time you accessed our web site, and the pages from within our web site that you visit. Our web server does not collect your email address or aggregate information on what other pages on the Web you have accessed or visited.
We may also collect the URL from which you linked into our site, your IP address, and your browser type and version, all of which are collected in an anonymous manner without being linked to any of your personal information.
Spiderhost, from time-to-time, may collect personally identifiable information from Users of this website in a variety of ways, including but not limited to, online forms for ordering products and services, and other instances where Users are invited to volunteer such information.
Once you choose to provide us personally identifiable information (any information by which you can be identified), you can be assured that it will only be used to support your customer relationship with Spiderhost.
USE OF CUSTOMER INFORMATION
We use the contact information you provide us to establish our service for you. We use payment information for payment processing purposes only.
Customer privacy is something we take very seriously at Spiderhost. We do not, and have never, sold or disseminated the personal information of our customers to any parties outside of Spiderhost. We use customer information for the purposes of creating and maintaining individual customer accounts, contacting customers in case of a problem with their account, sending personal information, for statistical purposes, to administer our systems, to conduct surveys, to administer drawings or contests, and to provide technical support. All of our development is done in-house, and hence no contracted parties will ever have access to individual customer information.
We may ask you to enter your credit card or account information to enable us to debit your account when you purchase servers or services from us. All information you will be asked to enter is protected using SSL (Secure Sockets Layer) encryption to prevent it being intercepted by anyone else as it is transferred over the Internet. We collect this information on a transaction-by-transaction basis and will never authorize the release of this information with anyone not directly involved in processing the transaction. This information may be encrypted and stored for logging purposes.
Spiderhost makes every effort to follow industry standard security measures to prevent the loss, misuse and alteration of the information under our control. All financial information is encrypted during transmission, and our company databases are accessible only to internal employees.