Upon signing up for Spiderhost's services, all customers agree to
ensure our customers are using Spiderhost's services with due regard
to the rights of other Internet users and in conformity with the requirements
of Spiderhost's network environment. Please note that asterisked items
(*) are not applicable to Dedicated Server customers.
NO SPAM! NO ADULT MATERIAL! NO ONLINE PHARMACIES!
Spiderhost's servers may be used for lawful purposes only. Transmission,
storage, or distribution of any information, data, or material in violation
of any applicable law or regulation is prohibited. This includes, but is
not limited to: copyrighted material; trademarks; trade secrets or other
intellectual property rights used without proper authorization; material
that is obscene, defamatory, constitutes an illegal threat, or violates
export control laws. Examples of unacceptable content or links include:
pirated software, hacker programs or archives, Warez sites, MP3, and IRC
Due to the special system and network requirements of adult-oriented sites,
pornography and sex-related merchandising are prohibited. This includes
sites that may infer sexual content or provide links to adult content elsewhere.
This is also true for sites that promote any illegal activity or content
that may be damaging to our servers or any other server on the Internet,
or provide links to such sites.
System and network security
Violations of system or network security are prohibited, and may result
in criminal and civil liability. SPIDERHOST, INC will investigate incidents
involving such violations and may involve and will cooperate with law enforcement
if a criminal violation is suspected. Examples of system or network security
violations include, without limitation, the following:
Unauthorized access to or use of data, systems or networks, including any
attempt to probe, scan or test the vulnerability of a system or network
or to breach security or authentication measures without express authorization
of the owner of the system or network.
Unauthorized monitoring of data or traffic on any network or system without
express authorization of the owner of the system or network.
Interference with service to any user, host or network including, without
limitation, mailbombing, flooding, deliberate attempts to overload a system
and broadcast attacks.
Forging of any TCP-IP packet header or any part of the header information
in an email or a newsgroup posting.
Any web site that uses a high amount of server resources (such as, but
not limited to, CPU time, memory usage, and network resources) will be
given the option to either pay additional fees (which will depend on the
resources required), reduce the resources used to an acceptable level,
or upgrade its service to a Dedicated Server plan. Spiderhost shall be
the sole arbiter of what is considered to be a high server usage level.
Any web hosting account deemed to be adversely affecting server performance
or network integrity will be shut down without prior notice.
CGI script sharing with domains not hosted by Spiderhost is not permitted.
Any CGI-scripts deemed to be adversely affecting server performance or
network integrity will be shut down without prior notice.
Spiderhost does not allow customers to install their own chat rooms. Chat
rooms tend to require significant system resources and therefore cannot
be permitted as an account option.
Spiderhost does not allow IRC or IRC bots to be operated on our servers.
Spamming, the sending of unsolicited mass email from or through a Spiderhost
server or using an email address that is maintained on a Spiderhost machine
is STRICTLY prohibited. Spiderhost will be the sole arbiter as to what
constitutes a violation of this provision. Customers are also in violation
of this provision if they engage in spamming using the service of another
ISP or IPP, but reference in the spam a web site hosted on a Spiderhost
server. Violators will be assessed a minimum fine of $200 and will face
Sending unsolicited mail messages, including, without limitation, commercial
advertising and informational announcements, is explicitly prohibited.
A user shall not use another site's mail server to relay mail without the
express permission of the site.
Any attempts to undermine or cause harm to a Spiderhost server or customer
are strictly prohibited.
The ability to provide broadband products such as DSL at such a low price
point is due to ISP’s “oversubscribing” their high
capacity lines. This is necessary to ensure profitability and provide
a high level of support to our Customers. In consideration of the above
points, Spiderhost does not allow customers to abuse bandwidth. Abuse
of bandwidth is defined as utilizing a significant amount of available
bandwidth for long periods of time.
Spiderhost reserves the right to temporarily limit customer’s
bandwidth as necessary in order to regulate available bandwidth.
Servers on customer DSL accounts are allowed. However, Spiderhost reserves
the right to limit or block access to customers who overuse bandwidth.
If you do not agree to be bound by these guidelines, please notify Spiderhost
Customer Service, email@example.com so that we may initiate a closure
of your account.
Spiderhost's shared web hosting accounts are not configured for the purposes
of distributing software and/or multimedia products. If you wish to distribute
software and/or multimedia files, please contact firstname.lastname@example.org
to make special arrangements.
Accounts past due are subject to suspension
(web site and email are frozen and a notice posted on
the website domain). Accounts over 10 days past due are
subject to termination (files removed from server). If your account is
terminated for any reason, Spiderhost is under no obligation
to provide a backup copy of your website. In the event that we retain
a backup of your website, an administrative fee to restore your website
will be charged.
Spiderhost DOES NOT GUARANTEE backups
of your website. The owners and webmasters of any site hosted with
Spiderhost are responsible to make backups of data on
servers. Spiderhost is not responsible for lost data on any server.
Actions Taken by Spiderhost
The failure by a customer to meet or follow any of the above Terms of
Use is grounds for account deactivation. Spiderhost will be the sole
reserves the right to remove any account without prior notice. When Spiderhost
will initiate an investigation. During the investigation, Spiderhost
may restrict a customer's access in order to prevent further potentially
unauthorized activity. Depending on the severity of the violation, Spiderhost
may, at its sole discretion, restrict, suspend, or terminate a customer's
web hosting account and/or pursue other civil remedies. If such violation
is a criminal offense, Spiderhost will notify the appropriate law enforcement
authorities of such violation.
Spiderhost does not issue credits for outages incurred through service
Spiderhost customers agree to indemnify and hold harmless Spiderhost
from any claims resulting from the use of our services that damages them
or any other party. The Spiderhost service is provided on an as is, as
available basis without warranties of any kind, either express or implied,
including, but not limited to, warranties of merchantability, fitness
for a particular purpose or non-infringement. Spiderhost expressly disclaims
any representation or warranty that the Spiderhost service will be error-free,
secure or uninterrupted. No oral advice or written information given
by Spiderhost, its employees, licensors or the like, will create a warranty;
nor may you rely on any such information or advice. Spiderhost and its
partners and suppliers will not be liable for any cost or damage arising
either directly or indirectly from any transaction or use of the service.
Spiderhost reserves the right to add, delete, or modify any provision
INDIRECT OR ATTEMPTED VIOLATIONS OF THE POLICY, AND ACTUAL OR
ATTEMPTED VIOLATIONS BY A THIRD PARTY ON BEHALF OF A SPIDERHOST, INC.
CUSTOMER OR A CUSTOMER'S END USER, SHALL BE CONSIDERED VIOLATIONS OF
THE POLICY BY SUCH CUSTOMER OR END USER.
Complaints regarding Illegal Use or System or Network Security issues
should be sent to email@example.com.
Complaints regarding email abuse should be sent to firstname.lastname@example.org
Complaints regarding USENET abuse or SPAM should be sent to email@example.com